The subject of the email is 'Your Minecraft Server Details' or 'Your Game Server Details'. This was sent to you via email when your server was activated. Your FTP password is the same as your Server Control Panel password.

Ensure that you are using the correct password.

(The numbers inside coloured circles have been added to the screenshots below to guide you on where to place each login detail.) Note that the username and IP are different for each server. Please ensure that you enter the username exactly as it appears as there is a set of numbers at the end of the username that must be included. Your FTP username can be found on the control panel under Files > FTP File Access.

Ensure that you are using the correct username.In order to successfully access your server files, you can follow these tips:

If you are encountering the 530 Authentication failed error when accessing your server files via an FTP client such as FileZilla, it means that you are using an incorrect username or password.

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